Looking for ongoing website support?
If you are looking for ongoing website support and help for your WordPress website, you may well have spoken to several different web agencies. If so, you’ll know what a frustrating process it can be.
Mass market website support plans
You may even have come across websites like MaintainWP, WPHelper or WPBuffs (or any of the many “one-size-fits-all” maintenance giants), only to be faced with an impersonal “buy now” button.
Something probably didn’t feel quite right about your search, so you may have given up and decided that a solution to your problem didn’t exist.
A different approach to ongoing website support
Perhaps you would prefer a different approach? For example, wouldn’t it be great if you could build a relationship with an actual person? Someone who could help you out with your website when necessary, generally look out for you and be there if you needed them. What you are really looking for are some talented, like-minded professional web developers who will treat your website as if it was their own.
Why mass market maintenance plans are a poor fit for smaller businesses
Although mass-market website maintenance contracts can fill a need for a very specific segment of website owners, they are not generally a good idea for smaller businesses without in-house website resources. One of the main problems is that you don’t know what you don’t know…
With the mass-market providers, it can be really difficult to explain things, you’re not even sure what to ask for and they certainly aren’t going to advise you on the best option. They will often do the bare minimum of what’s required, and they are never going to be a trusted advisor to your business.
They are often difficult to get hold of; it’s certainly hard to speak to a real person and even if you can, you never seem to get the same person twice. They are frequently hard to communicate with, and will often blind you with science or confuse you with technical jargon that you feel you ought to understand, but don’t.
So for small or medium-sized businesses whose websites generate their sales, mass-market maintenance providers are usually a very poor fit.
The advantages of personal service when it comes to ongoing website support
Here at Outerbridge, we don’t take a one-size-fits-all approach to ongoing website support. Every website is different, and every business owner has different priorities. So we tailor our service to fit your specific needs. And we take time to understand your business, with its unique set of circumstances and foibles.
There’s one thing that all our customers have in common. They are looking for a personal connection with their website professionals.
We understand business
We are not straight out of college. In fact, we are both Big-4 qualified Chartered Accountants with long, highly successful careers in professional services. So we understand business inside and out, and we can advise you on many aspects of running your business (not just websites).
Personal service from a web developer
Our biggest strength is in building personal relationships with each one of our clients that makes them feel like they are in good hands. They trust us to give great advice, make great recommendations and be proactive about potential problems or improvements.
Most mass-market maintenance shops will have thousands of clients. We only work with a very small number of VIP customers, so we can give them the attention that they deserve.
What to expect from our ongoing website support service
If you call us, we nearly always answer (unless we are with another VIP customer). If we can’t, we’ll call you back as soon as we can. You will speak to either me (Penny) or Mike. Every time. Try it – we’re on 01626 572572.
We will respond to all queries promptly and professionally. Most of the time, we will spot any problem with your website and have it fixed before you even know about it.
The only people that will work on your website will be Mike or I. We can advise you on many aspects of running your business (not just websites). Things like SEO, marketing, social media, website strategy and website content.
We are highly skilled, so we can do 99.9% of everything that ever needs doing on your website. On the rare occasion that we can’t do something ourselves, we will be honest and tell you, and we will recommend somebody that can do it, from our network of carefully chosen experts.
The problem with mass market website support
The WordPress support market is full of website maintenance companies who offer fixed plans, impersonal service and a very limited, inflexible list of what’s covered. And despite their marketing, when it comes down to it, your particular issue never seems to fit their criteria.
There’s also no way for you to purchase extra development time when you want to add more features to your website, or fancy a website refresh. You are faced with finding a reliable, professional web developer who is available, and then having to explain your business to them from scratch.
With our ongoing website support service, you can get priority extra help when you need it. And we offer a discount to our support customers too.
Trusted advisors
We love to help our customers and we see ourselves as their website consultants, ready to give advice when they need it and let them get on with it when they don’t. We make proactive suggestions, but we never try to sell them things they don’t need.
We are different from most web developers
- We’ve been in business for over 10 years
- We have an established network of contacts
- We are not interested in competing on price alone (as this always results in a “race to the bottom”)
- We don’t quote ridiculously low hourly rates just to get the work
- We price fairly and we offer fixed price quotes
- We work much faster than inexperienced developers. (If someone tells you that their hourly rate is £25, ask them how long it will take to do the work. And get a fixed price quote for it!)
- We won’t work with customers that are a poor fit with our style of working
- We have a manageable list of clients, so we can offer you the personalised attention that you need
Our ongoing website support plans are loved by our clients
Customer loyalty is the ultimate stamp of approval, and many of our customers have been with us for years. We even count some of them amongst our closest friends.
How many mass market website maintenance providers can say that?
You can find out more information about our ongoing website support plans here.
But the best way to experience our service is to contact us for a chat about how we can help you.
