Terms & Conditions


Terms & Conditions


The following terms and conditions apply to all website development/design services provided by Outerbridge Ltd (“Outerbridge”) to the company, business or individual requesting the services of Outerbridge (“Client”).


  1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

  1. Charges

Charges for services to be provided by Outerbridge are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days.

Unless agreed otherwise with the Client, all website design services and web development services require an advance payment of fifty (50) percent of the project quotation total before work commences. A second charge of fifty (50) percent is required upon completion of the work, prior to upload to the server, publishing of the live website or release of materials.

All website support services require payment to be made monthly in advance before any services will be provided for that month.

  1. Client Review

Outerbridge will provide the Client with an opportunity to review the appearance and content of a website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Outerbridge otherwise within ten (10) days of the date the materials are made available to the Client.

  1. Turnaround Time and Content Control

Outerbridge will endeavour to install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with the Client upon Outerbridge receiving initial payment, unless a delay is specifically requested by the Client and agreed by Outerbridge.

In return, the Client agrees to assist Outerbridge with progressing the commission in a satisfactory and expedient manner. Outerbridge will require the Client to provide website content e.g. text and images and review deliverables in a timely manner. Should the Client fail to do this, we reserve the right to close the project and the balance remaining becomes payable immediately.

  1. Payment

Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

  1. Additional Expenses

The client agrees to reimburse Outerbridge for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography and travel costs.

  1. Web Browsers

Outerbridge makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (i.e. Firefox, Microsoft Edge, Google Chrome, and Safari). The Client agrees that Outerbridge cannot guarantee correct functionality with all browser software across different operating systems.

Outerbridge cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Outerbridge reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

  1. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Outerbridge’s web servers, Outerbridge will, at its discretion, remove all such material from its web space. Outerbridge is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Reinstatement of any previously removed material will incur a charge of £160+VAT. Clients with accounts in default agree to pay Outerbridge reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Outerbridge in enforcing these Terms and Conditions.

  1. Termination

Termination of services by the Client must be requested in a written notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing.

Termination of ongoing services, such as website support, will take effect from the end of the current calendar month when written notification is received by Outerbridge before the twentieth (20th) day of that month, otherwise the termination will be effective from the last day of the following calendar month. 

Termination of one-off design or development work will result in the full project amount becoming immediately due.  The Client will be invoiced for the outstanding balance for payment in full within thirty (30) days.

  1. Indemnity

All Outerbridge services may be used for lawful purposes only. You agree to indemnify and hold Outerbridge harmless from any claims resulting from your use of our service that damages you or any other party.

  1. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Outerbridge the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Outerbridge permission and rights for use of the same and agrees to indemnify and hold harmless Outerbridge from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Outerbridge that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

  1. Standard Media Delivery

This Agreement assumes that any text, photographs and other graphics will be provided by the Client in electronic format.

  1. Design Credit

A link to Outerbridge will appear in at the bottom of a Client’s website if the website is built by Outerbridge. The Client also agrees that the website developed for the Client may be presented in Outerbridge’s portfolio.

  1. Access Requirements

If the Client’s website is to be installed on a third-party server, Outerbridge must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

  1. Post-Placement Alterations

Outerbridge cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

  1. Domain Names

Outerbridge may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Outerbridge. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

  1. Confidentiality

Neither Outerbridge nor The Client will share any confidential information about each-other, by any means, with anyone else. Both parties will keep shared information to ourselves and we won’t use it except for the reason it was shared. We’ll take every step to make sure it stays confidential too. We’ll keep confidential information safe and secure. This includes keeping files, access to online systems and any user names and passwords in such a way that they can’t fall into the wrong hands.

If we think that there’s even a possibility that any confidential information might have been compromised, we agree to tell each-other us right away so we can take all necessary steps to protect ourselves. We also agree to help each-other to resolve any problems that might arise if confidential information is compromised.

This agreement doesn’t apply to any information that’s already in the public domain or might become public by any other means. Although we hope that it will never happen, it also does not cover a situation where the police coming knocking at our doors and we’re required by law to disclose it.

  1. Keeping Data Secure

Whilst we view security as being of the utmost importance and we build websites with this in mind, Outerbridge are not responsible for the security of personal data collected via your website. If you hold personal data about an individual then it is your responsibility to keep it safe and secure. This means that you need to satisfy yourself that all aspects of your website (Server, CMS, databases etc) and all the data you store on them are fully secure. This includes usernames and passwords as well as personal details that could be used to gain access to other systems.

  1. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

  1. Governing Law

This Agreement shall be governed by English Law.

  1. Liability

Outerbridge hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Outerbridge to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

  1. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid, illegal or unenforceable provision.